At LillyBee Art (lillybeeart.com.au), we are committed to safeguarding your personal information and ensuring your privacy is protected. This Privacy Policy explains how we collect, use, and share the personal data we collect from you when you visit our website, place an order, or contact us. By using our website, you consent to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect personal and non-personal information to provide our services, process orders, and enhance your experience with us.

Personal Information:

  • Contact Details: Name, email address, postal address, phone number.
  • Payment Information: Billing address, payment details (processed securely through third-party payment processors such as PayPal).
  • Order Information: Products ordered, purchase history, and communications regarding your orders.
  • Communications: Any emails, direct messages, or other communications between you and LillyBee Art.

Non-Personal Information:

  • Browsing Data: Information about your use of our website, including your IP address, browser type, device information, pages viewed, and time spent on the site.
  • Cookies: Data collected through cookies and similar technologies to improve website functionality and user experience (see Section 5).

2. How We Use Your Information

We use the information collected for the following purposes:

  • Order Fulfillment: To process and ship your orders, provide order updates, and ensure timely delivery.
  • Customer Support: To assist with inquiries, troubleshoot issues, and manage communications.
  • Personalization: To offer a tailored shopping experience based on your preferences and previous interactions with lillybeeart.com.au.
  • Marketing: With your consent, to send promotional offers, updates, or news about new products and services.
  • Legal Compliance: To meet legal and regulatory obligations and for fraud prevention.

3. Sharing Your Information

We respect your privacy and will only share your information when necessary:

  • Service Providers: We may share your information with trusted third parties (e.g., shipping carriers, payment processors) that assist in fulfilling orders and providing services. These providers only use your information as required to perform their services.
  • Legal Obligations: We may disclose your personal data if required by law or in response to valid legal requests from authorities.
  • Business Transfers: In the event of a business transition such as a merger or acquisition, your information may be transferred to the new entity, but will remain subject to this Privacy Policy.

4. Data Security and Retention

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. However, no method of data transmission or storage is completely secure.

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting obligations. Payment information is handled securely by third-party processors and is never stored directly on our servers.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience on lillybeeart.com.au. Cookies are small files stored on your device that help us remember preferences, analyze site traffic, and deliver relevant content.

Types of Cookies We Use:

  • Essential Cookies: Necessary for site functionality and order processing.
  • Analytics Cookies: Help us understand how you use our site and improve its performance.
  • Marketing Cookies: Deliver targeted ads and offers based on your browsing activity.

You can control or disable cookies through your browser settings; however, this may limit certain functionalities on our site.

6. Your Rights

You have rights regarding your personal information, including:

  • Access and Correction: You can request access to the personal data we hold about you and correct any inaccuracies.
  • Deletion: You can request that we delete your personal information, subject to any legal obligations requiring its retention.
  • Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by following the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at hello@lillybeeart.com.au.

7. Third-Party Links

Our website may contain links to third-party sites. LillyBee Art is not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the effective date of the revision. We recommend checking this policy periodically to stay informed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal data, please contact us:

LillyBee Art
Email: hello@lillybeeart.com.au
Location: Bankstown, NSW 2200, Sydney, Australia

Last Updated: 01 October 2024