Free AU shipping for orders $100+
Got questions? We’ve got answers! Below you’ll find everything you need to know about our products, shipping, customisation options, and more. If you don’t see what you’re looking for, feel free to reach out — we’re always here to help!
We specialise in personalised, handcrafted gifts and anime-inspired products. From homeware (mugs, can glasses, wine glasses, coasters) to decor for your belongings (stickers and decals), we have something for everyone!
All of our products are made to order, so please allow 1-5 business days for processing and dispatch. During busy periods like the holiday season, processing times may take a little longer.
Yes, as well as domestic shipping within Australia, we offer international shipping to New Zealand, the United States, Canada, and the United Kingdom. Shipping costs are based on the weight of your order, and tracking is available for most orders. For more information, refer to our Shipping Policy.
We offer standard and express shipping options. Domestic shipping within Australia typically takes 2-6 business days, while international shipping varies by destination, ranging from 4-9 business days for standard shipping and 2-6 business days for express shipping.
Yes! We offer free shipping on orders over $100 within Australia. Free local pick-up is also available for customers in Sydney. However, free shipping is not available for international orders.
Yes! For standard and express shipping, we provide a tracking number once your order has been dispatched. Please note that letter postage for stickers and decals has an untracked option, but tracking is available for a small additional fee.
Absolutely! Customisation is what we do best. Whether you want to tweak a design, add a name, or create something entirely new, we work with you to make sure your gift is truly unique. There is an additional fee for customisation. Refer to Custom Products for more information.
Yes, we offer discounts on bulk orders. If you’re interested in ordering multiple items or wholesale, feel free to contact us for more information!
Since our products are made to order and often personalised, we do not accept returns unless the product arrives damaged or there is an error with your order. If you encounter an issue, please contact us within 7 days of receiving your item. For more information, refer to our Refunds and Returns Policy.
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